We Look Forward to Partnering With You
We look forward to partnering with you to keep your property clean & pristine.
No Limits Cleaning Ltd uses AI to deliver transparency, accountability, and consistently high standards – even when challenges arise. We don’t just promise quality – we prove it, with real-time data and proactive management.
Here, you’ll find the answers to some common questions that customers ask us.
General Questions
What's included in a clean?
The cost of house cleaning can vary depending on factors such as the size of the property, its current condition, and the specific services you request. At No Limits Cleaning, we offer a no-obligation, free instant quote to help you determine the cost of your cleaning service quickly and easily.
How much does it cost to clean my home?
Our Cleaning Service provides a comprehensive and thorough process that goes beyond regular upkeep. Our experienced team will hand-wipe all surfaces, scrub away build-up, dust hard-to-reach areas, wash baseboards, and vacuum furniture and upholstery. To receive a free instant quote, please click here.
Are the cleaning supplies included?
We provide all supplies unless you would prefer for us to use your own. If that is the case, please leave a note upon checkout for any special requests.
During what times does your cleaning service operate?
You can book a cleaning with us 7 days a week. Typically cleanings take place between 8AM to 6PM, Monday to Sunday. If you need an earlier or later schedule, please contact support so we can accommodate.
Cleaning Audits
How often are audits carried out?
Our AI-powered quality monitoring system schedules and tracks audits both monthly and quarterly, ensuring consistent site standards.
What score is considered a fail?
Any audit scoring below 85% triggers an automatic alert for immediate action.
If an audit fails, what happens next?
AI flags the site for a re-clean, schedules retraining if needed, and prompts a site revisit. All actions are tracked until completion.
How quickly are issues re-audited and signed off?
Re-audits are scheduled within 48 hours, with digital sign-off required before closure.
Staff & Personnel
Are staff directly employed or subcontracted?
All staff are directly employed, fully vetted, and trained by No Limits Cleaning Ltd.
What percentage of the workforce is permanent vs temporary?
Over 80% of our team is permanent, with AI-driven scheduling ensuring stable coverage and minimal reliance on temps.
How long does initial training take before someone is left alone on site?
Initial training, tracked by our digital onboarding platform, lasts a minimum of 3 days, including supervised shifts.
What ongoing training is completed each year?
Staff complete at least 10 hours of annual online and in-person training, with AI reminders and certification tracking.
Training & Qualifications
Is there a formal induction and site-specific training?
Yes—AI-driven checklists ensure every new starter completes a structured induction and site-specific training before working independently.
Are staff trained in COSHH, H&S, and safeguarding?
All staff receive digital training modules and assessments in COSHH, health & safety, and safeguarding, with AI tracking compliance.
Are supervisors and managers formally trained?
Supervisors and managers complete formal leadership and compliance training – not just internal promotion – with progress logged in our system.
Management Structure
Who is responsible for the site day-to-day?
Each site has a named Contract Manager, visible in our client portal.
Is there a named Contract Manager and Area Manager?
Yes—both roles are clearly assigned and contactable.
How many sites does each manager look after?
AI workload balancing ensures no manager is overloaded: typically 4-6 sites per manager.
How often are managers physically present on site?
Site visits are scheduled and tracked digitally, with a minimum monthly presence, plus ad-hoc visits as flagged by AI quality alerts.
Issue Resolution
If something goes wrong, how is it logged?
Issues are logged instantly via our digital portal or app, with AI categorizing and prioritizing each case.
What is the response time?
Our system guarantees acknowledgment within 2 hours during business hours.
How long does it take to fully resolve an issue?
Resolution time is tracked end-to-end, with most issues closed within 24–48 hours. AI escalates overdue cases automatically.
Who is accountable for making sure it doesn’t happen again?
The Contract Manager is accountable, with digital audit trails and AI-generated reports to prevent repeat issues.